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  1. Navaantra Industrial Solutions LLP

  2. Terms and Conditions of Sale (India)

  3. 1. ORDER CONFIRMATION AND ACCEPTANCE
  4. 1.1 All orders placed by the Customer shall be deemed accepted only upon issuance of written Order Confirmation by NAVANTRA Industrial Solutions LLP (“Seller”).
  5. 1.2 Any terms and conditions provided by the Customer shall not apply unless expressly accepted in writing by the Seller.
  6. 1.3 In case of discrepancies between Customer Purchase Order and Seller’s Order Confirmation, Seller’s confirmation shall prevail.
  7. 1.4 Seller reserves the right to accept or reject any order without assigning reasons.
  8. 1.5 No modification to the order shall be valid unless confirmed in writing by Seller.
  9. 2. PRICES AND TAXES
  10. 2.1 All prices are as per Seller’s quotation and are valid for 30 days, unless otherwise stated.
  11. 2.2 Prices are exclusive of GST, which shall be charged extra as applicable.
  12. 2.3 Prices are based on current material, exchange rate, and supplier conditions. Any significant variation may be revised prior to dispatch with prior intimation.
  13. 2.4 Unless otherwise agreed, prices are Ex-Works / Ex-Warehouse (Pune).
  14. 2.5 Freight, insurance, packaging (if special), and installation are chargeable extra unless specified.
  15. 3. PAYMENT TERMS

  16. 3.1 Standard payment terms:

    • 100% advance, or
    • As mutually agreed in writing (e.g., milestone-based / credit terms).

    17. 3.2 Dispatch shall be made only upon receipt of agreed payment.

    3.3 In case of credit terms:

    • Payment must be made within agreed period from invoice date.
    • Delay in payment shall attract interest @ 18% per annum.

    18. 3.4 Seller reserves the right to:

    • Withhold dispatch
    • Suspend ongoing orders
    • Cancel pending supplies
      in case of delayed payments.
    19. 4. DELIVERY AND LEAD TIME

    4.1 Delivery timelines are indicative and begin from:

    • Receipt of advance payment
    • Final technical approval (if applicable)

    20. 4.2 Seller shall not be liable for delays caused by:

    • Supplier delays (including imports)
    • Logistics disruptions
    • Force majeure events

    21. 4.3 Partial deliveries are permitted.

    4.4 Risk and title transfer to Customer upon dispatch from Seller’s facility unless otherwise agreed.

    5. PACKAGING AND TRANSPORT

    5.1 Standard packaging is included. Special packaging shall be charged extra.

    5.2 Transit insurance shall be arranged by:

    • Customer, unless specifically agreed otherwise.

    22. 5.3 Seller is not responsible for damages during transit if shipment is arranged at Customer’s request.

    6. INSPECTION AND ACCEPTANCE

    6.1 Customer shall inspect goods within 7 days of receipt.

    6.2 Any discrepancies must be reported in writing within this period.

    6.3 Failure to notify shall be deemed as acceptance of goods.

    7. WARRANTY

    7.1 Seller warrants that products shall be free from manufacturing defects and conform to agreed specifications.

    7.2 Standard warranty: 12 months from date of dispatch or 9 months from commissioning (whichever earlier).

    7.3 Warranty excludes:

    • Normal wear and tear
    • Improper installation or misuse
    • Unauthorized modifications
    • Third-party components (covered under OEM warranty only)

    23. 7.4 Seller’s obligation is limited to:

    • Repair or replacement of defective parts

    24. 7.5 Warranty does not cover:

    • Labor, dismantling, reinstallation
    • Freight or site-related costs
    25. 8. RETURNS AND CANCELLATION

    8.1 Orders once confirmed cannot be cancelled without Seller’s written consent.

    8.2 In case of cancellation:

    • Advance payment shall be non-refundable
    • Work-in-progress costs shall be charged

    26. 8.3 Returns are accepted only if:

    • Approved in advance
    • Goods are unused and in original condition

    27. 8.4 Restocking charges up to 25% may apply.

    9. LIMITATION OF LIABILITY

    9.1 Seller’s total liability shall be limited to the value of supplied goods.

    9.2 Seller shall not be liable for:

    • Indirect or consequential damages
    • Loss of production, profit, or business interruption
    28. 10. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

    10.1 All designs, drawings, and technical documents remain Seller’s property.

    10.2 Customer shall not copy, reproduce, or share without written consent.

    10.3 Both parties agree to maintain confidentiality of commercial and technical information.

    11. FORCE MAJEURE

    11.1 Seller shall not be liable for delays or failure due to events beyond control, including:

    • Natural disasters
    • War, pandemic
    • Government restrictions
    • Supply chain disruptions

    29. 11.2 If such event continues beyond 45 days, Seller may revise timelines or terminate the order.

    12. TERMINATION

    12.1 Seller may terminate the contract if:

    • Customer defaults in payment
    • Customer becomes insolvent
    • Customer breaches contractual terms

    30. 12.2 In such cases, Seller shall be entitled to recover:

    • Delivered goods value
    • Work-in-progress costs
    • Damages, if applicable
    31. 13. GOVERNING LAW AND DISPUTES

    13.1 These Terms shall be governed by Indian Law.

    13.2 All disputes shall first be resolved amicably.

    13.3 Failing which, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

    13.4 Seat of arbitration: Pune, Maharashtra

    Language: English

    14. MISCELLANEOUS

    14.1 These Terms override any prior agreements unless agreed in writing.

    14.2 Any waiver must be in writing.

    14.3 If any clause is invalid, remaining clauses shall remain enforceable.